We hope you are completely satisfied with you EmBellish Active purchase. However, sometimes items may not be right and we understand that
How long do I have to make a return or an exchange?
You can return for a refund up to 14 days from the date of purchase.
What is your return policy?
All return requests must be submitted via email to firstname.lastname@example.org prior to being returned. Return merchandise must be in original condition (this means unworn, unwashed with original tags intact & packaging).
Embellishactive.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
Other v v important return info:
- Merchandise marked ‘Sale’ is FINAL SALE and cannot be returned or exchanged
- All swimwear returns must have hygiene liners still intact
- Refunds will be issued for the total amount paid for the merchandise, excluding shipping fees
- Any unauthorized return merchandise will not be eligible for a refund
- We do not accept international returns at this time
- Any refusal or unauthorized return of an international shipment will result in a $20 re-processing fee
- Refused packages are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as duties and taxes
How do I request a return or exchange?
Please email us here email@example.com with your order number, name and zip code
After your return/exchange request has been submitted, a confirmation email containing return instructions and a prepaid return label will be sent to the email address associated with your order.
If you requested a refund, it will be issued after your original items have been received. Please note that $5.99 will be deducted from your refund for return shipping and handling costs.
When will I receive the refund for my return?
Transit time back to our warehouse may take up to 5-7 business days. You will receive an e-mail once your return has been received & processed.
Once your return is processed, you will receive the refund in the same payment method used for the purchase. Please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).